Peopleware Logo

The AI-native WFM suite for contact centers

Peopleware is a workforce management platform with built-in intelligence that optimizes your WFM process from start to finish.

Trusted by over 500,000 users worldwide

sandals
specsavers
allclear-travel-insurance
ticketmaster
axa
velux
cpm
atag
msc-cruises
the-ddc-group
eckoh
panago

Discover powerful tools that sync up, scale up and level up your people and business.

PeoplewareForecasting

We live in a world of uncertainty. We help you bring it under control, and embrace it when you can't.

Predict your short-, mid-, and long-term workload with machine learning that is always up to date.

app-forecasting

PeoplewareScheduling

Creating the perfect schedule is hard. Deliver schedules your people love and your business needs.

Balance the requirements of your people with your business demands to create the best possible schedules.

app-scheduling

PeoplewareIntraday Management

No two days are the same. Be prepared for the unexpected.

Adapt your schedules to unforeseen events in real time to meet your short-term business goals.

app-intraday-management

PeoplewareTime Off Management

Turn time-off management from a source of stress to a source of joy.

Foster a culture of fairness, trust, and transparency by automating and simplifying your time-off processes.

app-time-off-management

PeoplewareTime & Attendance

Tracking work time is critical to your people and business. Let data flow smoothly across all systems.

Create the rules you need to track, auto-correct and integrate employee hours with your payroll.

time-and-attendance

PeoplewareEducation

You can't grow your business without growing your people. Empower them to reach their fullest potential.

Run scalable education programs and ensure consistent learning results with interactive e-learning content.

education
PeoplewarePlatform

Protect your data and innovate with confidence.

Explore endless possibilities with scalable cloud infrastructure, deep integrations, and an API that opens doors to innovation, all built on enterprise-grade security.

platform

It's not just about software

It’s about a solution that delivers results

We use a proven, flexible process for solution delivery. That means you start getting the benefits of WFM in record time. And we don’t just help with configuration and training: We relentlessly focus on ensuring you achieve your WFM goals.

Don't just take our word for it

“Within 5 weeks, service level improved by 32%.”

“We ended up saving the business about £250K.”

“No matter the size of your organisation, Peopleware can deliver for you.”

“We’ve reduced agent burnout and we’re saving over £100k a year.”

“We ended up saving the business about £250k. It took us 6 months to deliver that ROI.”

Read our customer stories

Calculate ROI

Measure the impact of Peopleware on your business.

Calculate the return on investment Peopleware can provide in just a few minutes.

Empower your people today