eBook

12 Steps to Successfully Implement WFM

in a Busy Contact Center

12-steps-successfully-implement-wfm

Tips, examples & best practices for an effective workforce management system setup.

In this ebook you will learn ...

  • Why knowledge transfer is key
  • To create a plan of action and a holistic concept
  • To have a close eye on data integration
  • About the importance of training
  • About the importance to understand your shift requirements
  • The necessity of self-preservation and expectation setting