Calendrier des événements Peopleware

Every well-run contact center monitors these three metrics carefully. But what do they actually mean? How you measure and improve them? And how do you make sure that you don’t compromise other KPIs while focusing on these three?

In the rapidly evolving landscape of contact centers, grasping the complexities of Workforce Management (WFM) is increasingly important. We invite you to watch the weWFM Webinar: WFM Industry Landscape, an enlightening session that will explore the most recent trends, challenges, and opportunities in the WFM field.

Watch this webinar series to navigate the essentials of the WFM cycle with industry experts. Learn how Peopleware simplifies every phase - from forecasting to scheduling and intraday management - empowering you to drive both business results and employee well-being.

Watch this webinar series to navigate the essentials of the WFM cycle with industry experts. Learn how Peopleware simplifies every phase - from forecasting to scheduling and intraday management - empowering you to drive both business results and employee well-being.

Watch this webinar series to navigate the essentials of the WFM cycle with industry experts. Learn how Peopleware simplifies every phase - from forecasting to scheduling and intraday management - empowering you to drive both business results and employee well-being.

Learn how WFM that is tightly integrated with CRM enables you to maximize efficiency while focusing on what matters most: your CX and your EX.

Learn how the latest customer service and workforce management tech lets you optimize customer experience, employee engagement and business efficiency.

In this webinar, WFM consultant Steve Chaplin of Peopleware will reveal proven methods for long-range forecasting and capacity planning.

Join Dean Couchman and John Wade, two super-experienced WFM practitioners from Peopleware, as they reveal some hot tips that work. If you’re responsible for scheduling in a contact center and you want to deliver your best-ever schedules, this webinar is a must-attend.

In this webinar, industry experts will reveal insights from the Winter 2020/21 survey of Society of Workforce Planning Professionals (SWPP) members.

To WFM insiders, the benefits of professional WFM software are so obvious that they don’t need explaining. Unfortunately, the business case is often not so transparent to those who are responsible for signing off the expenditure. Industry expert Charles Watson of Innovative Workforce Solutions, together with Adeel Rahman, Contact Center Director at MVF, will reveal the anatomy of an irresistible business case for WFM software in the webinar.

This is the last session in our 4-part webinar series on the "Evolution of Contact Center Planning". Are you tired of Excel spreadsheets and all the limitations that may come with them in contact center planning? Are you ready to take workforce planning to a whole new level with a professional WFM tool? Then this webinar is for you!

This webinar is the second part of our series 'Evolution of Contact Center Planning'. Are you struggling with the limitations of spreadsheet-based planning? Are you noticing symptoms that indicate you've reached the boundaries of Excel in Contact Center planning?

In this webinar hosted by Peopleware and Fonolo, discover innovative service level management techniques, experiences and best practice from top performing contact center professionals and industry experts.

Learn a practical approach today to adapt your workforce management strategies to all channels. Plan for the future with the ability to deliver for integrated contacts.

A case study based webinar.