Why outsourcers choose Peopleware
Peopleware gives you everything you need for contact center workforce planning in a BPO environment - and more. It optimizes the balance between client commitments and respect for your agents, all while maximizing profitability.
Delight your clients
Optimized scheduling and advanced real-time management let you hit your contracted service goals, reduce client churn, and avoid penalties - even in a multi-platform environment.
Reduce expenses
Don’t pay for software you don’t use. Peopleware’s monthly pay-per-use pricing model means that you pay for the headcount you need to schedule - and no more.
Optimize efficiency
Sophisticated but easy-to-use workforce management functionality enables you to deliver against your clients’ requirements cost-effectively.
Maximize planning productivity
Easy integration, rapid setup, automation, and reporting capabilities take your planning productivity to the next level.
Engage and empower your agents
Your people are the face of your client’s brand - don’t burn them out. Efficient scheduling avoids understaffed periods, and self-service functions give agents a say in the planning process.
Explore our products
We live in a world of uncertainty. We help you bring it under control, and embrace it when you can't.
Predict your short-, mid-, and long-term workload with machine learning that is always up to date.
Creating the perfect schedule is hard. Deliver schedules your people love and your business needs.
Balance the requirements of your people with your business demands to create the best possible schedules.
No two days are the same. Be prepared for the unexpected.
Adapt your schedules to unforeseen events in real time to meet your short-term business goals.
Turn time-off management from a source of stress to a source of joy.
Foster a culture of fairness, trust, and transparency by automating and simplifying your time-off processes.
Tracking work time is critical to your people and business. Let data flow smoothly across all systems.
Create the rules you need to track, auto-correct and integrate employee hours with your payroll.
You can't grow your business without growing your people. Empower them to reach their fullest potential.
Run scalable education programs and ensure consistent learning results with interactive e-learning content.
Protect your data and innovate with confidence.
Explore endless possibilities with scalable cloud infrastructure, deep integrations, and an API that opens doors to innovation, all built on enterprise-grade security.
BPOs that trust Peopleware WFM every day
Customer stories from the outsourcing world
"Peopleware has all the functionality you need and more. And the pay-per-use pricing is a perfect fit with the outsourcing business model."
Read Damien's story
"Peopleware automatically makes sure that both over- and under-staffing are avoided as much as possible, so that the desired service level can be achieved with maximum efficiency."
Read Sasha's story
"We earned the trust of our clients by effective call management and efficient scheduling. We've built lasting, high-quality partnerships with our clients."
Read Olivier's storyResources
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eBookBPO: 8 Strategies to Thrive in a Competitive Environment
More and more companies are looking to outsource their contact center operation in order to focus on their core business. How can BPOs tap into this expected growth and stay one step ahead of their competitors? We have identified eight proven strategies to help you thrive.
InfographicBPO: 8 Strategies to Thrive in a Competitive Environment - Infographic
As a contact center BPO do you have all the strategies in place to succeed in a hugely competitive environment?