The Workforce Management Ecosystem to Transform Your CX
You trust Livevox to power your operations. Now, power-up your operations and empower your team with Peopleware. Make your workforce management experience seamless. Start with the right integration and the right WFM solution for you.
The power of the right integration
Your data is foundational to your workforce management success. The quality of your data matters. Data integrity starts with the right connection.
Peopleware connects to your Livevox data including:
- Call history
Connect all of your systems into Peopleware at once
With Peopleware, you’ll have the power to connect to more than one integration at the same time. Connect to Livevox and more. Leverage the power of all your data.
Predict your workload with smarter forecasting
Forecast your customer demand accurately and easily with Peopleware. Peopleware Forecast is fully-automated, detecting trends and seasonality for you.
Leverage machine learning and more than 150 smart algorithms. Get results that improve each time with Peopleware Forecast.
Save time with easy scheduling that meets your demand
Your employees’ capacity is finite. Their skills vary. Schedule your employees so their needs are met and your customers are WOWed. Meet your coverage and people goals at the same time.
Fixed schedules? No more. With Peopleware, flexible and complex scheduling only takes a few minutes. Keep up with the demands of a modern workforce with Peopleware Schedules.
Manage real-time adherence to fine-tune your performance
Connect your plan to reality with a smarter adherence solution. See your plan in action throughout the day.
Valuable insights, like agents’ current activities, are easy to see with Peopleware Adherence. You’ll gain visibility to activities that are “out of adherence”, so you can focus on incidents that affect your performance.
Don’t have a real-time integration? Peopleware TimeRec has you covered with agent-powered time recording.
Make your success transparent with impactful reports and dashboards
Ready to impress your boss? Create custom reports to measure, track, and visualize your KPIs.
With Peopleware Analyze, you’ll have the reporting and dashboards you need to stay accountable. Want to compare your plan to actuals? Done. Want to see average handle times of your planning units? It’s easy. Already have a business intelligence tool? Great. You can also export your data to it via the Peopleware API.
Empower your team
Agents & frontline employees
Ready to increase employee productivity and satisfaction? With Peopleware, your employees gain workloads that balance their time and leverage their skills. They also “get a say” through Peopleware Me. This mobile, self-service portal empowers your employees. They’ll be able see their shifts and make adjustments/requests from anywhere. Put work-life balance in the palm of their hands.
Planner & WFM Managers
It’s time to free your planners from the grind. An intuitive user interface makes Peopleware easy to use and to learn. Automation, reporting, and intelligent functionality make planning stress-free and reliable. With local support from WFM experts you get immediate help in any situation. And if you need to accelerate your progress, Peopleware offers consulting tailored to your goals.
Team Leads, Supervisors, & Managers
Managing your people and operations is easier with Peopleware. Focus on what matters with intuitive interfaces that are customizable. See your agents performance or the performance of your whole operation. Setup your reports or intraday dashboards once, and you’re ready to keep a pulse on what’s happening.