Education
You can’t grow your business without growing your people. Empower them to do outstanding work.
Run scalable education programs and create a culture of continuous learning with interactive e-learning content.
By leveraging Peopleware's education content, powered by The Call Center School, your people can gain the right skills and knowledge to grow in their roles and do outstanding work.
Nurture employee growth and commitment
Offer your people continuous learning opportunities to improve their skills and feel confident in their roles. Spark their intrinsic motivation by supporting them in their growth and enable them to solve your customers' most complex problems.
Deepen customer relationships and trust
Improve your people's ability to understand, communicate, and resolve any issue effectively. Provide an impactful customer experience which leaves your customers feeling valued and satisfied.
Establish sustainable service operations
Set your company up for long-term success. With a confident and reliable workforce you can lower employee turnover rate, save training and hiring costs, and deliver high quality service consistently.
Comprehensive training content
Content library
Access a large catalogue of training content in the areas of WFM, Quality Assurance, and Customer Service fundamentals. Powered by The Call Center School.
- Workforce management (WFM)
- Quality assurance (QA)
- Sales and customer service excellence
- Digital and remote communication
- Leadership and coaching
Personalized learning experience
Customized learning paths
Create clear goals and training curriculums for your workforce to improve skills and performance.
Assign employees
Assign courses or learning paths to individuals or groups of employees and track their progress.
Explore our products
We live in a world of uncertainty. We help you bring it under control, and embrace it when you can't.
Predict your short-, mid-, and long-term workload with machine learning that is always up to date.
Creating the perfect schedule is hard. Deliver schedules your people love and your business needs.
Balance the requirements of your people with your business demands to create the best possible schedules.
No two days are the same. Be prepared for the unexpected.
Adapt your schedules to unforeseen events in real time to meet your short-term business goals.
Turn time-off management from a source of stress to a source of joy.
Foster a culture of fairness, trust, and transparency by automating and simplifying your time-off processes.
Tracking work time is critical to your people and business. Let data flow smoothly across all systems.
Create the rules you need to track, auto-correct and integrate employee hours with your payroll.
Protect your data and innovate with confidence.
Explore endless possibilities with scalable cloud infrastructure, deep integrations, and an API that opens doors to innovation, all built on enterprise-grade security.
