Forecasting
Bring uncertainty under control, and embrace it when you can't.
Predict your short-, mid-, and long-term workload with machine learning that is always up to date.
Peopleware Forecasting, a self-learning system, integrates seamlessly into your existing data sources.
Bring uncertainty under control
Understanding trends and patterns in your data is the key to making clear, accurate predictions for the future. With AI-driven, automated forecasts that are constantly up to date, you always have the best possible forecast, making strategic planning, scheduling, and intraday adjustments a breeze.
Balance staffing and boost morale
Accurately predicting staffing needs is the foundation for people-centric planning. Keep morale high by steering clear of under- and over-staffing, preventing overwork during peak periods, and disengagement during slower times.
Increase customer satisfaction and profitability
Reliable and high-quality forecasts are crucial for meeting your customers’ expectations. Make informed decisions and consistently meet your service level goals, increasing customer satisfaction and, ultimately, your profitability.
Accurate and reliable predictions
AI-powered forecasting
Get self-learning forecasts that identify trends and patterns in your data and get more accurate every day.
Multichannel forecasting
Forecast across any communication channel such as calls, chat, email, and social media.
Historical data integration
Import data from external systems through API, CSV uploads, or directly from your database
Short and long-term planning
24-month forecast
Plan strategically up to two years in advance, with precision down to 15-minute intervals.
Snapshots
Save and share forecast versions across time horizons to compare predictions with actuals and aid scenario planning.
Adjustments for every scenario
Customizable performance goals
Set individual service goals for every customer interaction.
Business hours adjustments
Consider contact volumes within or outside of your business hours
Public holiday calendars
Automatically include (inter)national holidays in your calculations.
Events
Plan for marketing campaigns, maintenance, outages and other events that differ from day-to-day operations.
Manual adjustments
Edit any generated forecast based on your business insights.
Trusted by leading brands
“With Peopleware, not only have we dramatically improved customer service levels, we’ve reduced employee burnout and we’re saving over £100k a year.”
Kerry TurneyThomas Cook Group
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