Adeel Rahman is an experienced contact centre director with a demonstrated history of working in the internet industry. Highly skilled in strategy, operations management, coaching, sales, customer relationship management (CRM) and customer satisfaction. He is currently holds the position of contact center director with MVF - one of the UK’s leading tech and marketing companies, ranked the best place to work in the UK by the Sunday Times Best Companies List 2020.

Charles is a veteran of contact centers and workforce management, with over 20 years’ of experience across various industries. As a thought leader in contact center planning, he has published over 50 blogs and lead several webinars to help workforce management professionals deliver results for their organizations. He is currently heading up workforce management at eBay, where he oversees the workforce management strategy and delivery for their global contact centers.

Chris Dealy is a WFM Specialist at InVision, the company behind Peopleware - the award-winning pioneer of cloud workforce management and The Call Center School. Chris has over 20 years of experience in helping organisations of all sizes to up their game with workforce planning. Be it inaccurate forecasts, failing consistently to hit SLA, firefighting on the day, getting poor schedule adherence or just struggling with time-consuming and error-prone manual processes - Chris has seen it and can help find a solution.