On-Demand Webinar

How to efficiently manage service levels with the right technology

Getting service levels right consistently can be a huge challenge with lots of expectations attached to it.

In this webinar hosted by Peopleware and Fonolo, discover innovative service level management techniques, experiences and best practice from top performing contact center professionals and industry experts.

 

What you will learn in this webinar

  • How to achieve service levels consistently

  • How to improve service levels with call-back technology

  • The role of Workforce Management in achieving consistent service levels

About the speakers

charles-watson
Charles Watson
Panelist

Charles has 20+ years experience in Contact Centre operations helping contact centers of all sizes optimize their workforce. He has served as an executive at several Fortune 500 companies and is an industry expert and WFM consultant.

simon-waldron
Simon Waldron
Panelist

Simon Waldron is a well-established contact center WFM expert with over 15 years of experience. Simon is part of the Customer Experience team for Peopleware, a pioneer and international player in cloud workforce management solutions.

shai-berger
Shai Berger
Panelist

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.