On-Demand Webinar

Masterclass in WFM long-range forecasting and capacity planning for contact centers

In this webinar, WFM consultant Steve Chaplin of Peopleware will reveal proven methods for long-range forecasting and capacity planning.

What you will learn in this webinar

  • The role of long range forecasting and capacity planning

  • Techniques that you can put to work straight away

  • The dos and don’ts of long-range planning

What our attendees said

"Thanks for the webinar! Presenters were very good!"

"Provided some good tips which I can use in my daily work. Totally worth it!"

"I've really enjoyed the webinars, always good to see how other people do what they do - and to keep up with what's going on with my peers."

About the speakers

chris-dealy
Chris Dealy
Panelist

Chris has specialised in WFM for call centres for 20 years, helping organisations of all sizes to up their game with workforce planning. Be it inaccurate forecasts, failing consistently to hit SLA, firefighting on the day, getting poor schedule adherence or just struggling with time-consuming and error-prone manual processes - Chris has seen it and can help find a solution.

steve-chaplin
Steve Chaplin
Panelist

Steve is a pre-sales solutions consultant focused on helping contact centres and back office teams improve visibility and performance.