On-Demand Webinar
This webinar is the second part of our series 'Evolution of Contact Center Planning'. Are you struggling with the limitations of spreadsheet-based planning? Are you noticing symptoms that indicate you've reached the boundaries of Excel in Contact Center planning?
Key challenges in spreadsheet-based planning
The limitations of planning with Excel
Early symptoms and indicators you've outgrown Excel
Typical drawbacks of spreadsheet-based planning and how to tackle them
Giveaway: Free whitepaper with common signals that you've outgrown Excel
Matthew Eccles is the Resource Planning Manager at Yorkshire Housing Association, a charitable housing association. Matt has worked in planning for over 10 years in both Financial and Social Enterprises and has a proven track record of Workforce Planning Management, Business Change Management and performance Insight.
Simon is hugely passionate about sharing best practice, and with over 20 years of industry experience in varying sectors, he certainly has some knowledge to share. Since joining injixo in 2014, he has dedicated his time to providing training, support, best practices and consultancy services to injixo customers