On-Demand Webinar
In this webinar, WFM experts Ian Robertson of the Forum and Simon Waldron of Peopleware will reveal trade secrets about reporting & analysis.
The most important KPIs
How to choose the right level of detail
The dos and dont's of data visualization
"Nice to touch base with other planners."
"Provided some good tips which I can use in my daily work. Totally worth it!"
"The webinar was great!"
Chris has specialised in WFM for call centres for 20 years, helping organisations of all sizes to up their game with workforce planning. Be it inaccurate forecasts, failing consistently to hit SLA, firefighting on the day, getting poor schedule adherence or just struggling with time-consuming and error-prone manual processes - Chris has seen it and can help find a solution.
Ian is the Data, Analytics and Insight Specialist at The Forum, supporting the Forum’s members in turning data into meaningful actions that deliver value for their organisations, customers and colleagues. Drawing on over 20 years experience, in a range of customer service, quality, coaching, analytics and management roles, Ian is part of a team of specialists sharing and shaping best practice in planning, analysis, quality and leadership across our industry.
Simon is a WFM consultant at Peopleware. Accredited by the Forum, he is hugely passionate about sharing best practice. With over 20 years of industry experience in multiple industry sectors, he certainly has some knowledge to share. Since joining Peopleware in 2014, he has dedicated his time to providing training, support, best practice advice and consultancy services to Peopleware customers.